Refund & Return Policy

Website: StartupMandi Global
Website URL: https://startupmandi.in
Effective Date: June 2026
Last Updated: June 2026

1. Introduction

This Refund & Return Policy (“Policy”) outlines the terms governing cancellations, refunds, and returns related to purchases, subscriptions, courses, digital products, software, services, or other offerings promoted through StartupMandi Global.

StartupMandi Global acts as the parent ecosystem and umbrella brand for multiple subsidiary businesses and platforms. StartupMandi Global itself does not directly provide paid products or services to customers unless explicitly stated.

By accessing our websites, platforms, or subsidiary services, you acknowledge and agree to this Policy.

2. About StartupMandi Global

StartupMandi Global operates as a startup ecosystem and parent organisation supporting multiple subsidiary brands, including but not limited to:

  • StartupMandi AI
  • StartupAcademy
  • StartupBook
  • Any future StartupMandi Global subsidiary, platform, marketplace, software product, educational program, or business division

Each subsidiary may provide independent products, services, subscriptions, educational programs, digital assets, software tools, consulting, marketplace offerings, or other commercial services.

3. Parent Company Policy

StartupMandi Global does not directly process customer orders for products or services offered by its subsidiaries unless specifically stated.

Accordingly:

  • StartupMandi Global does not independently issue refunds for purchases made through subsidiary platforms.
  • Refund eligibility, cancellation rules, and return conditions are governed by the specific subsidiary’s policies.
  • Customers must review the applicable policy of the subsidiary from which the purchase was made.

4. Subsidiary-Specific Refund Policies

Refunds, returns, and cancellations are subject to the terms published on the respective subsidiary websites.

Examples include:

StartupMandi AI

For AI tools, software subscriptions, AI credits, SaaS products, automation services, consulting services, or digital solutions, customers must refer to the applicable StartupMandi AI refund policy and service agreement.

StartupAcademy

For internships, educational programs, online courses, certifications, training programs, workshops, mentorships, or learning products, customers must refer to the applicable StartupAcademy refund and cancellation policy.

StartupBook

For marketplace listings, digital products, vendor services, business resources, subscriptions, promotional services, or marketplace transactions, customers must refer to the applicable StartupBook refund policy.

5. No Physical Product Returns

Unless specifically stated by a subsidiary company, StartupMandi Global primarily operates through digital platforms, educational services, software products, consulting solutions, and online business services.

As a result:

  • Physical product returns generally do not apply.
  • Digital products, downloadable assets, subscriptions, memberships, software access, educational content, and completed services are generally non-returnable after delivery or access has been granted.

Exceptions may apply where required under applicable law.

6. Cancellation Requests

Customers seeking cancellation must contact the subsidiary company through which the purchase was made.

Cancellation eligibility depends on:

  • Service delivery status
  • Subscription cycle
  • Course or program commencement
  • Product usage
  • Digital access granted
  • Work completed by the service provider

Approval of cancellation requests remains at the discretion of the respective subsidiary, subject to applicable laws.

7. Refund Processing

If a refund is approved by a subsidiary company:

  • Refunds will be issued to the original payment method whenever possible.
  • Processing timelines may vary depending on the payment gateway, bank, card issuer, UPI provider, or financial institution.
  • Refund delays caused by third-party payment providers are outside the control of StartupMandi Global.

Typical processing times may range from 5–15 business days after approval.

8. Non-Refundable Items

Unless otherwise stated by the relevant subsidiary, the following are generally non-refundable:

  • Digital products and downloads
  • Completed consulting services
  • Educational content already accessed
  • AI credits, tokens, usage-based consumables, or virtual balances already used
  • Marketplace promotional services already delivered
  • Advertising spend and third-party platform charges
  • Government fees, statutory fees, filing charges, and compliance fees
  • Domain registrations, hosting fees, software licenses, and third-party subscriptions
  • Custom development work has already been completed
  • Services delivered according to the agreed scope

9. Chargebacks and Payment Disputes

Customers are encouraged to contact the relevant subsidiary support team before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback activity may result in:

  • Account suspension
  • Service termination
  • Restriction of future purchases
  • Legal action where applicable

10. Third-Party Services

Certain services may involve third-party platforms, payment gateways, software providers, educational partners, consultants, vendors, or government authorities.

StartupMandi Global is not responsible for:

  • Third-party refund decisions
  • Delays caused by external service providers
  • Government processing outcomes
  • Marketplace vendor disputes beyond applicable platform obligations

11. Consumer Rights

Nothing in this Policy limits any rights available to consumers under applicable laws and regulations.

Where consumer protection laws require refunds, replacements, or other remedies, those rights shall prevail.

12. Policy Updates

StartupMandi Global reserves the right to update, modify, replace, or revise this Policy at any time.

Updated versions will become effective immediately upon publication on the website.

Users are encouraged to periodically review this Policy.

13. Contact Information

For general questions regarding this Policy, please contact:

StartupMandi Global

Phone: +91 8906059086
Email: [email protected]

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

14. Acknowledgement

By accessing StartupMandi Global or any of its subsidiary platforms, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

Document Version: 1.0
Last Updated: June 2026

© StartupMandi Global. All Rights Reserved.