Return & Refund Policy

Website: www.startupmandi.in
Effective Date: October 30, 2025
Last Updated: October 30, 2025

1. Introduction

This Return & Refund Policy (“Policy”) outlines the terms and conditions for returns, cancellations, and refunds for services purchased through StartupMandi (“we,” “us,” “our,” or “Company”) at www.startupmandi.in.

We are committed to customer satisfaction and transparency. Please read this Policy carefully before purchasing any services. By using our services, you agree to the terms outlined in this Policy.

This Policy complies with the Consumer Protection Act, 2019, Information Technology Act, 2000, and other applicable Indian laws and regulations.

2. Scope of Services

StartupMandi offers the following services:

Legal Registration Services: Company Incorporation, MSME Registration, DPIIT Registration, Trademark Registration, GST Registration, etc.
Financial Consulting: Business plan development, financial projections, pitch deck creation
Grant & Funding Services: Government scheme applications, grant writing, investor matchmaking
Digital Marketing Services: SEO, social media marketing, content creation, website development
Incubation Program: 6-month guided startup support with mentorship
AI Platform Services: AI credits, coin-based chat services, scheme matching
Subscription Plans: Basic, Premium, and Enterprise SaaS subscriptions

3. General Policy

3.1 Service-Based Business

As StartupMandi provides professional services (not physical goods), our refund policy differs from traditional e-commerce platforms. Most services are customized and involve significant time, effort, and third-party costs.

3.2 No Automatic Returns

Due to the nature of our services, we do not offer automatic returns or refunds. Each refund request is evaluated on a case-by-case basis.

3.3 Quality Guarantee

We strive to deliver high-quality services. If you are dissatisfied with our services, please contact us immediately so we can address your concerns.

4. Service-Specific Refund Policies

4.1 Legal Registration Services

Examples: Company Incorporation, MSME Registration, DPIIT Registration, Trademark Registration, GST Registration

Refund Eligibility:

Before Service Initiation: Full refund (100%) if requested before we begin processing your application or engaging third-party service providers.
After Service Initiation: Partial refund may be considered based on work completed and third-party costs incurred.
After Government Submission: No refund once documents are submitted to government authorities.
Rejection by Authorities: No refund if your application is rejected due to incorrect/incomplete information provided by you or failure to meet government eligibility criteria.

Non-Refundable Costs:

Government fees, stamp duty, and statutory charges
Third-party legal or professional fees
Document preparation and verification costs (if already completed)

Refund Timeline: 10-15 business days from approval

4.2 Financial Consulting Services

Examples: Business plans, financial projections, pitch decks, valuation reports

Refund Eligibility:

Before Delivery: Full refund (100%) if you cancel before we begin work on your project.
After First Draft Delivery: 50% refund if you are unsatisfied with the first draft, provided you give detailed feedback within 3 days of delivery.
After Final Delivery: No refund once the final deliverable is shared and approved.
Revisions: We offer up to 2 free revisions. Additional revisions may incur extra charges.

Non-Refundable Costs:

Research, data analysis, and market validation already completed
Time spent on consultations and meetings

Refund Timeline: 7-10 business days from approval

4.3 Grant & Funding Services

Examples: Government grant applications, funding proposal writing, investor pitch support

Refund Eligibility:

Before Application Submission: Partial refund (70%) if requested before submission to funding bodies.
After Submission: No refund once the application is submitted.
Application Rejection: No refund if the application is rejected by the funding authority. Rejection is based on eligibility, competition, and discretion of the funding body.
Success-Based Fees: If our fee is contingent on successful funding, refunds will be governed by separate agreements.

Non-Refundable Costs:

Research and grant identification costs
Application preparation and documentation
Submission and follow-up fees

Refund Timeline: 10-15 business days from approval

4.4 Digital Marketing Services

Examples: SEO, social media campaigns, content creation, website development

Refund Eligibility:

Before Campaign Launch: Full refund (100%) if you cancel before the campaign goes live.
During Campaign Execution: Partial refund based on work completed and ad spend incurred.
After Campaign Completion: No refund once the campaign is completed or the agreed deliverables are provided.
Performance Issues: If we fail to meet agreed-upon KPIs due to our negligence, we may offer partial refunds or free revisions.

Non-Refundable Costs:

Ad spend on Google Ads, Facebook Ads, LinkedIn Ads, etc.
Third-party tools, software subscriptions, and licenses
Creative assets, content, and design work already delivered

Refund Timeline: 7-10 business days from approval

4.5 Incubation Program

6-Month Guided Startup Support Program

Refund Eligibility:

Before Program Start: Full refund (100%) if you withdraw before the program officially begins.
Within First Month: 70% refund if you request cancellation within the first month.
After First Month: No refund beyond the first month, as resources, mentorship, and infrastructure access are allocated.
Equity-Based Programs: If you have signed an equity agreement, refund terms are governed by that agreement.

Non-Refundable Costs:

Mentor fees and consultation costs
Co-working space access fees (if applicable)
Tools, software licenses, and resources provided
Administrative and onboarding costs

Refund Timeline: 15-20 business days from approval

4.6 AI Platform Services (Coins & Credits)

Examples: AI chat coins, AI credits for document generation, scheme matching

Refund Eligibility:

Unused Coins/Credits: Partial refund (80%) for unused coins/credits if requested within 7 days of purchase.
Used Coins/Credits: No refund for coins/credits already consumed.
Technical Issues: If you are unable to use coins/credits due to platform technical errors, we will either refund or replace the coins/credits.

Non-Refundable:

Promotional or bonus coins/credits received free of charge

Refund Timeline: 5-7 business days from approval

4.7 Subscription Plans (SaaS)

Examples: Basic (₹999/month), Premium (₹2,999/month), Enterprise (₹9,999/month)

Refund Eligibility:

Monthly Subscriptions: No refund for the current billing cycle. You may cancel anytime to avoid future charges.
Annual Subscriptions: Partial refund calculated on a pro-rata basis for unused months, minus a 20% administrative fee.
Free Trial: No refund for free trial periods.
Downgrade: You may downgrade your plan, but no refund will be issued for the current billing cycle.

Cancellation:

You can cancel your subscription anytime from your account settings.
Cancellation takes effect at the end of the current billing cycle.
You will continue to have access until the end of the paid period.

Refund Timeline: 10-15 business days from approval

5. Cancellation Policy

5.1 How to Cancel Services

To cancel a service, you must:

Contact Us: Email us at ceo@startupmandi.in or call +91-8906059086
Provide Details: Include your order ID, service name, and reason for cancellation
Request Confirmation: We will review your request and respond within 3-5 business days

5.2 Cancellation Charges

Cancellation charges depend on the stage of service delivery:

Before service initiation: No cancellation charges (full refund)
During service delivery: Charges based on work completed
After service delivery: No refund or cancellation allowed

6. Refund Process

6.1 How to Request a Refund

To request a refund, follow these steps:

Email: Send a refund request to ceo@startupmandi.in
Subject Line: “Refund Request – [Order ID] – [Your Name]”
Include Information:
- Full name and contact details
- Order ID and service purchased
- Reason for refund request
- Supporting documents (if applicable)

6.2 Refund Evaluation

Our team will:

Acknowledge your request within 2 business days
Review your request within 5-7 business days
Communicate the decision via email

6.3 Refund Approval

If your refund is approved:

Refund will be processed to the original payment method
You will receive a confirmation email
The refund amount may vary based on work completed and non-refundable costs

6.4 Refund Timeline

Digital Wallets/UPI: 3-5 business days
Debit/Credit Cards: 7-10 business days
Net Banking: 5-7 business days
Bank Transfer: 10-15 business days

Note: Refund timelines depend on your bank or payment provider. We are not responsible for delays beyond our control.

6.5 Refund Rejection

If your refund request is rejected, we will provide:

Clear reasons for rejection
Alternative solutions (if applicable)
Contact information for further discussion

7. Exceptions and Special Cases

7.1 Force Majeure

We are not liable for refunds or service delays caused by circumstances beyond our control, including:

Natural disasters, pandemics, or emergencies
Government actions, regulatory changes, or legal restrictions
Technical failures or cyberattacks on third-party platforms
Third-party service provider failures

7.2 Incorrect Information Provided by Customer

No refund will be issued if service failure is due to:

Incorrect, incomplete, or false information provided by you
Failure to respond to our requests for information or documentation
Non-compliance with government or regulatory requirements

7.3 Third-Party Services

We are not responsible for refunds related to third-party services integrated into our platform (e.g., payment gateways, government portals, external tools).

8. Non-Refundable Items

The following are non-refundable under all circumstances:

Government fees, statutory charges, and stamp duty
Third-party professional fees (legal, accounting, compliance)
Advertisement spending (Google Ads, Facebook Ads, etc.)
Domain registration and hosting fees
Promotional offers, discounts, or bonus credits
Equity-based agreements and investments
Services already delivered and accepted by you

9. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

9.1 Contact Customer Support

Email: ceo@startupmandi.in
Phone: +91-8906059086
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

9.2 Escalate to Grievance Officer

If the issue is unresolved, contact our Grievance Officer:

Name: Nitesh Roy
Email: ceo@startupmandi.in
Phone: +91-8906059086

We will respond within 7 business days.

9.3 Consumer Forum

As per the Consumer Protection Act, 2019, you may file a complaint with the appropriate Consumer Dispute Redressal Forum if you believe your consumer rights have been violated.

10. Governing Law and Jurisdiction

This Return & Refund Policy is governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.

11. Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact us:

StartupMandi

Website: www.startupmandi.in
Email: ceo@startupmandi.in
Phone: +91-8906059086
Address: Raiganj, West Bengal, India

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

12. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated Policy.

Last Updated: October 30, 2025

13. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.

Document Version: 1.0
Effective Date: October 30, 2025